Return and Refund Policy

At Yen's Garden, we take great pride in growing and carefully packing healthy, high-quality plants. Every plant is inspected before it leaves our nursery. Because plants are living products, they require special care during shipping and after delivery. Please read our policy below before placing your order.

Live Arrival Guarantee

We guarantee that your plants will arrive alive and in good condition.

Please inspect your order immediately upon delivery. If your plant arrives severely damaged or dead, you must contact us within 24 hours of delivery by emailing info@yensgarden.com.

To process a claim, please include:

• Your order number

• Clear photos/videos of the shipping box

• Photos of the shipping label

• Photos/videos of the damaged plant(s)

• Without photos, we may not be able to process your claim.

  Shipping Stress

  It is normal for live plants to experience some stress during shipping. Minor leaf drop, yellowing leaves, wilted foliage, or cosmetic imperfections are common and are not considered damage. Most plants recover with proper care and time.

  Please allow your plant 7–14 days to adjust to its new environment before determining its overall health.

  Returns

  Due to the perishable nature of five plants, we do not accept returns or exchanges.

  If you ordered the wrong plant, changed your mind, or no longer want the item after it has shipped, we are unable to accept a return.

        Refunds & Replacements

  If we determine that your plant arrived dead or was significantly damaged during shipping, we will, at our discretion:

  • Send a replacement plant (if available), or

  • Issue a full or partial refund. Please contact us for details.

  • Shipping charges are non-refundable unless the error was made by Yen's Garden.

    Incorrect Shipping Information

    Customers are responsible for providing a complete and accurate shipping address.

    We are not responsible for packages that are:

    • Delivered to an incorrect address provided by the customer.

    • Delayed due to incorrect or incomplete shipping information.

    • Lost after being marked as delivered by the shipping carrier.

    Weather Delays

    Once an order has been shipped, we are not responsible for delays caused by UPS, USPS, severe weather, or other circumstances beyond our control.

    Plant Hardiness

    It is the customer's responsibility to ensure that the plants they purchase are suitable for their local climate and USDA hardiness zone.

    We cannot guarantee the survival of plants due to improper planting, weather conditions, frost, drought, pests, disease, neglect, or improper care after delivery.

    State Agricultural Regulations

    Customers are responsible for understanding their state's agricultural import regulations before placing an order.

    We are not responsible for plants that are delayed, rejected, destroyed, or confiscated by state agricultural inspection agencies.

    Order Cancellations

    Orders may be canceled only before they have been packed or shipped.

    Once an order has been shipped, it cannot be canceled.

    Questions?

    If you have any questions about your order or need assistance, please contact us at:

    Email: info@yensgarden.com

    Thank you for supporting Yen's Garden. We truly appreciate your business and are honored to be part of your gardening journey.